Pay Your Bill
Click the button below to pay your utility bill online:
Bank Draft is a FREE SERVICE
Did you know that your bill pay through your bank is not automatic?
When you do bill pay through your Financial Institution, they cut a “live check” to the town, through the regular USPS mail, which may arrive several weeks after the money is taken out of your account. To eliminate the hassle, please complete the form below and return to the Utility Billing department at Town Hall, or fill out our online form located under the ‘Utility Services’ tab to sign up for this service TODAY!
Download and fill out the Bank Draft Form »
OR
Fill out the form on our website HERE
**IF STARTING BANK DRAFT, WE MUST RECEIVE THE COMPLETED INFORMATION BEFORE THE 1ST OF THE MONTH YOU WISH TO START THE BANK DRAFT. YOU MUST ALSO HAVE A ZERO DOLLAR BALANCE ON YOUR ACCOUNT BEFORE WE CAN ADD YOUR BANK DRAFT.
THIS BANK DRAFT FORM MAY BE TERMINATED AT ANY TIME BY YOU! ALL YOU HAVE TO DO IS SUBMIT THE ‘STOP’ PORTION OF THE FORM ABOVE PERSONALLY TO TOWN HALL OR THE UTILITY SERVICES EMAIL LISTED ABOVE. PLEASE BE SURE TO SUBMIT THE FORM AFTER THE 15TH, BUT BEFORE THE 1ST OF THE MONTH YOU WISH TO STOP BANK DRAFT! **
DO YOU NEED ASSISTANCE PAYING YOUR BILL?
The following organizations may be able to offer assistance to customers who are having difficulty paying their bill:
Department of Social Services: (704) 216-8330, 1813 E Innes Street, Salisbury, NC 28146
Rowan Helping Ministries: (704) 637-6838, 226 N Long St, Salisbury, NC 28144
Cooperative Christian Ministry: (704) 786-4709, 246 Country Club Drive, Concord, NC 28025
Salvation Army: (704) 782-7822, 216 Patterson Avenue, SE Concord, NC 28025
Power Outages
When the power goes out in the Town of Landis, everyone wants to know when the power will be restored.
WHEN TO CALL OR WHEN NOT TO CALL? THAT IS THE QUESTION!
When someone calls to ask how long it will take to get the power restored, the answer may be “We don’t know yet”. During severe weather, an increase in phone call volume can divert important resources, so we encourage residents to give the Landis crews time to respond to an outage before reporting it, because they probably already know about it. To report the outage, call 704-857-2411. During business hours, press 2 for Public Works. After hours, press 1 for a power outage.
In severe emergencies, the Town of Landis will open up its Emergency Operations Center at Fire Station 44 (the corner of S Main and Rice Streets). Our network of police, fire, utility & streets crews will gather information about conditions throughout the Town and dispatch crews quickly and efficiently. Our local Landis Public Power team is always ready and can also call on our network of Public Power cities across North Carolina if more backup is needed.
Our 24-hour number for Power & Water Emergencies is 704-857-2411.
HOW DOES THE TOWN FIND OUT ABOUT POWER OUTAGES?
The Town of Landis has an automated system that alerts our Electric Department whenever the power goes out. That automatic alert is sent to crews, and they begin to respond immediately. It will take our electric crews time to arrive at the scene, especially if road conditions are bad. They work quickly to determine the cause and safely begin repair work. That is one of the benefits of being on Landis Public Works – our crews are local, right here in Landis, ready and waiting to respond.
WHY DO ICE STORMS CAUSE POWER OUTAGES?
Ice and snow storms lead to a build-up of ice on power lines and trees. The weight of that ice can cause limbs or even entire trees to fall onto power lines, causing outages.
If your power goes out temporarily, give it a few minutes to see if it comes back on. If it is a prolonged outage, please report the outage to the Town of Landis at 704-857-2411.
Being prepared and planning ahead are critically important in remaining safe during storms. NC Public Power communities have several tips to help.
How to Prepare for Power Outages
- Stock up on non-perishable food, medicine, baby supplies, and pet food.
- Purchase bottled water; 1 gallon of water per person per day.
- Gather emergency supplies, such as flashlights, battery-operated radios, extension cords, and emergency generators, and purchase extra batteries.
- Monitor official weather bulletins.
- Keep extra cash on hand.
- If a family member uses life-sustaining medical equipment, develop an emergency plan for generating power or plan to relocate.
Additional Safety Tips
- Check for electrical damage inside your home, such as frayed wires, sparks, or the smell of burning insulation. If you find damage outside your home, such as to your meter box, do not turn your power on until an electrician inspects your system and makes necessary repairs.
- Do not connect a generator directly to your home’s electrical system. It is dangerous to you, your neighbors, and utility workers. Follow the manufacturer’s directions regarding connecting appliances directly to your generator. Use a generator only in a well-ventilated area.
Access the Utility Portal
Manage your utilities, get alerts, and stay connected! Log onto the Town of Landis’ new customer utility portal. https://my-lndnc.sensus-analytics.com
For help logging in, email utilitybilling@townoflandisnc.gov or call 704-857-2411 when prompted, press 1 & then 1 again.
AMI Meter Project
The installation of the Town’s new AMI water and electric meters is nearing completion. We have completed the verification process to ensure the accuracy and reliability of the new “smart” meters.
What does this mean?
• Our program management company has performed a quality assurance check to verify that the Town received properly installed and operating meters from our contractor.
• The Town has hired a third-party company to perform an additional quality assurance review of the installed system.
• A portion of the new and old meters has been field tested by a separate firm that has done electric meter testing for the Town for the last 5 years.
• A statistical review of electric meter data trends was performed by Electicities to ensure precise billing to the electric metered.
• Conducting residential energy audits for those customers who request them. (First priority will be given to customers with largest trend changes). See the fee and rate schedule where it applies.
The Town began changing out our old water meters in 2018.
During the transition to the AMI meters, many of our utility customers have seen an increase in their monthly bills, this is due to accurate and timely billing. However, having the water meter part of the program completed, the Town was able to use the consumption information gathered by the new meters to help a number of customers find leaks or inefficiencies with their water use.
Why AMI Meters?
AMI – Advanced Metering Infrastructure – is an integrated system of smart meters, communications networks, and data management systems that enables two-way communication between utilities and customers. One of the system’s primary benefits to customers is that it allows daily, “real-time” monitoring of consumption instead of traditional systems that use monthly billing to report consumption that is usually several weeks old.
There are several advantages to these Smart meters. Customers can;
- Monitor water and energy use, which in turn can help control monthly bills. Sign in to our online portal at https://my-lndnc.sensus-analytics.com/
- Sign up for usage alerts
- Sign up to receive outage alerts
- Diagnose water leaks before they become a bigger problem.
- Create an account on our online portal to monitor
How secure is my data and information?
Data from the meters is encrypted and sent through a safe and secure network to the utility databases. The meter system transmits only the water or electric meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. Only key authorized utility personnel, such as customer service representatives can access your account if needed. There is no personal identifying information captured by the smart point or transmitted by the meter.
Is this technology safe for me and my family? The new meters use wireless radio frequencies or RF, similar to wireless Internet and cable TV, which many people already have in their homes. Radio frequencies are also used in cell phones, microwaves, and even baby monitors. Digital water and electric meters operate a much lower levels of radio frequencies than any of those. The meters and communication system are regulated to meet all federal communications, safety standards, and codes. This is a very helpful website from the Federal Communications Commission or FCC explaining radio frequencies.
You can also check the findings of the Centers for Disease Control at https://www.cdc.gov/niosh/topics/emf/default.html and the American Cancer Society at https://www.cancer.org/cancer/cancer-causes/radiation-exposure/smart-meters.html
Customer Service Policy
July 1, 2021, The Town of Landis Board of Aldermen voted in the Utility Services Policy and Procedure. Giving sound guidelines to the decisions made to best serve the residents of Landis.
