Water & Sewage Maintenance
The Town of Landis Public Utilities Department provides quality water and sewer services to approximately 2,069 customers. Our commitment is to deliver top quality drinking water to your home or business, and to collect the community wastewater for high-level treatment. Our goal is to provide the best water and wastewater service for our customers while being good stewards of the environment and maintaining public health.
We provide testing and quality control to protect the quality of county water, as seen in the report below…
Water Quality Reports:
Public Works Director
Blake Abernathy
Water Resource Foreman
Justin Foster
Water Leaks
Water leaks take a toll on the system and waste a valuable resource. Please report water leaks immediately to Public Works by calling 704-857-2411 then, option 1. Our answering service is available for after-hours calls and will get the necessary information to the appropriate person.
You can identify a leak by:
- A sudden drop in pressure to almost nothing
- Water is coming from under the street pavement
- Water is leaking from a fire hydrant
- Water is collecting around a water meter
Smart Water Meters
All of the town’s water meters utilize smart meter technology. This technology uses wireless and fiber optics to send your meter readings to the town. These meters automate our meter reading-to-billing process by linking meters, distribution sites, and control devices into a single data network. The “Smart Meter” technology provides customers with a better understanding of their water bills and helps identify leaks in the residence. Customers have access to a portal for monitoring water consumption, comparing current usage to previous periods, and setting alerts.
Hydrant Flushing
The Department of Insurance requires municipalities to perform hydrant flushing once a year. Flushing helps to lower the town’s fire protection rating, which in turn lowers your property insurance premiums. Flushing also helps to clean sediments and other deposits out of the water system that build up over time. Notice will be posted prior to starting this process.
What to Expect While Flushing:
The fire department is responsible for flushing hydrants. When a hydrant is flushed, large amounts of water flow through the water lines. This causes any sediment that has settled on the bottom of pipes to break free. Crews allow water to flow out of the lines until the water becomes clean and clear. Your water may become rusty in color when you first use it after flushing has occurred. Don’t be alarmed! Allow your water to flow for a few minutes, and it should clear right up.
Sewer Maintenance
Sewer Back-up
If you experience sewer backing up in your shower or bathtub, please call 704-857-2411 then, option 1. If you call after hours, our answering service will get the message to the appropriate person.
Sewer lines can get clogged with too much toilet paper, grease, and oil. They can also be penetrated by tree and shrubbery roots. Our Sewer department employees work diligently to ensure our main sewer lines flow freely. When you call, we will check the main line for back-ups and clear the line. As the resident, you are responsible for unclogging the sewer service line, which is the line that runs from the main sewer line to your house. Periodic replacement of the service line may be necessary and must be completed by a licensed utility contractor.
Sewer Clean-outs
Sewer cleanouts are the residents’ responsibility. Leaving the cap off of your sewer cleanouts are considered a violation by the town as this can allow sewage to flow out or rainwater into the service line. By maintaining your lines and cleanout, you help the town provide better consistent service.
Do not flush
To help eliminate problems and system issues as a resident, please do not flush or dump down the drain any of the following:
- Grease or oil
- Food scraps
- Paper Towels
- Hair
- Cotton balls or Cotton Swabs
- Pills
- Food Wrappers
- Dental Floss
- Diapers
- Cigarettes
- Condoms
- Sanitary Products
- Flushable Wipes (Yes, although they claim to be flushable, these wipes are not biodegradable)
