Water & Sewer Division

Water & Sewage Maintenance

The Town of Landis Public Utilities Department provides quality water and sewer services to approximately 2,069 customers. Our commitment is to deliver top quality drinking water to your home or business, and to collect the community wastewater for high-level treatment. Our goal is to provide the best water and wastewater service for our customers while being good stewards of the environment and maintaining public health.

We provide testing and quality control to protect the quality of county water, as seen in the report below…

Water Quality Reports:

2022 Annual Water Quality Report

Assistant Public Works Director

Tristin Walter

NOTICES

Notice of Violation 01/22/24

Water Leaks

Water leaks take a toll on the system and waste a valuable resource. Please report water leaks immediately to Public Works by calling 704-857-2411 option 1. Our answering service is available for after hour calls and will get the necessary information to the appropriate person.

You can identify a leak by:

A sudden drop in pressure to almost nothing
Water coming from under the street pavement
Water leaking from a fire hydrant
Water collecting around a water meter

Smart Water Meters

All of the town’s water meters utilize smart meter technology. This technology uses wireless and fiber optics to send your meter readings to the town. These meters automate our meter reading-to-billing process by linking meters, distributions sites, and control devices into a single data network. The “Smart Meter” technology provides customers with a better understanding of their water bills and helps identify leaks in the residence. Customers have access to a portal for monitoring water consumption, comparing current usage to previous periods, and setting alerts.

Hydrant Flushing

The Department of Insurance requires municipalities to perform hydrant flushing once a year. Flushing helps to lower the town’s fire protection rating, which in turn lowers your property insurance premiums. Flushing also helps to clean sediments and other deposits out of the water system that build up over time. Notice will be posted prior to starting this process.

What to Expect While Flushing:

The fire department is responsible for flushing hydrants. When a hydrant is flushed, large amounts of water are flowing through the water lines. This causes any sediment that has settled on the bottom of pipes to break free. Crews allow water to flow out of the lines until the water becomes clean and clear. Your water may become a rust color when you first use it after flushing has occurred. Don’t be alarmed. Allow your water to flow for a few minutes, and it should clear right up.

Sewer Maintenance

Sewer Back-up

If you experience sewer backing up in your shower or bathtub, please call 704-857-2411 option. If you call after hours, our answering service will get the message to the appropriate person.

Sewer lines can get clogged with too much toilet paper, grease, and oil. They can also be penetrated by tree and shrubbery roots. Sewer department employees work to make sure our sewer mains flow free. When you call, we will check the main line for back-ups and clear the line. As the resident, you are responsible for unclogging the sewer service line (line that runs from the main to your house). Periodic replacement of the service line may be necessary and must be completed by a licensed utility contractor.

Sewer Clean-outs

Sewer clean outs are the resident’s responsibility. It is a town violation to leave the cap off and let sewage out or rainwater into the service line. By maintaining your lines and clean-out, you help the town provide better consistent service.

Do not flush

To help eliminate problems as a resident and system issues please do not flush or dump down the drain:

Grease or oil
Food scraps
Paper Towels
Hair
Cotton balls or swabs
Pills
Food Wrappers
Dental Floss
Diapers
Cigarettes
Condoms
Sanitary Products
Flushable Wipes (Yes, even though they say flushable, they don’t break down)

How Can We Help You?

Pay My Utility Bill
Report a Power Outage
Start/Stop Utility Service
Reserve a Cabin at the Park
Register My Alarm with Police
Employment Opportunities
Fees and Schedules
Report a Problem

Contact Town of Landis

Email:careers@townoflandisnc.gov
Phone: 704.857.2411
Fax: 704.855.3350

Hours: 8:00 am – 5:00 pm

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